Start here
What gotback.app handles, what the owner controls, and what customers hear.
Client help
Short guides for owners who do not want another system to babysit.
This area becomes the reading and video tutorial hub for using voice, SMS, scheduling, website changes, Google updates, approvals, and plan limits.
Phone and voice
Business number, caller flow, owner menu, after-hours behavior, and voice changes.
SMS
Customer texts, owner replies, STOP/HELP, compliance basics, and what not to send.
Scheduling
Appointment requests, confirmations, reminders, hours changes, and rescheduling.
Website and Google
Request changes to services, prices, hours, photos, service area, and Google profile items.
Approvals
How proposals, invoices, customer-facing texts, and sensitive account changes get approved.
First tutorial videos
- 60 seconds: What gotback.app does
- 90 seconds: How phone and text intake works
- 2 minutes: How to approve an appointment or follow-up
- 2 minutes: How to request website or Google changes
- 2 minutes: What happens during onboarding