Privacy Policy for GotBack.app

1. Who we are

GotBack.app is a Bootstrap Bots product that helps small businesses manage customer communication, intake, follow-up, website updates, phone/text workflows, and related back-office coordination.

Contact is handled through the GotBack.app website and launch path while the product is in active development.

2. Scope of this policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit forms, opt in to SMS messaging, communicate with us, or use services connected to GotBack.app.

This policy applies to business owners, prospective customers, customer contacts, and other people who interact with GotBack.app. If a business uses GotBack.app to communicate with its own customers, we may process certain information on behalf of that business so the service can operate.

3. Information you provide to us

We may collect information that you choose to provide, including:

• Name, business name, job title, and contact details
• Mobile phone number, email address, business address, and service area
• Website, Google profile, business hours, service list, pricing notes, and operating preferences
• Photos, job notes, customer messages, appointment requests, and support details
• Form submissions, onboarding responses, support requests, and account-related instructions
• SMS opt-in records, consent source, message history, HELP requests, STOP requests, and related logs

4. Information collected automatically

When you visit our website or interact with our digital services, we may collect basic technical information such as IP address, browser type, device type, referring page, pages viewed, approximate location inferred from technical data, timestamps, and site usage events.

We may use cookies, analytics tools, server logs, and similar technologies to keep the website working, measure performance, understand which pages are useful, and improve the service.

5. Customer and job communication data

GotBack.app is designed to help a business collect and organize communication from customers and prospects. This may include names, phone numbers, addresses, photos, scheduling details, service requests, project notes, approvals, and follow-up history.

We use this information to operate the requested service, route communication, prepare summaries, support the business, and maintain records. We do not use a business's customer communication data to market unrelated products to those customers.

6. How we use information

We may use information to:

• Provide, operate, maintain, and improve GotBack.app services
• Set up websites, phone/text workflows, forms, reminders, and business profiles
• Respond to inquiries, support requests, and account-related communication
• Send operational messages, reminders, verification messages, setup links, and service updates
• Maintain consent, opt-in, opt-out, support, and account records
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access
• Comply with legal, regulatory, carrier, platform, accounting, and contractual requirements

7. SMS consent and mobile information

We use mobile numbers and SMS consent records only for the messaging program and related operational communication described on this site. SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency varies based on your activity, requests, account setup, support needs, and workflow events. Message and data rates may apply. Public keyword-based consent language is available on the SMS Opt-In page.

8. Opting out of SMS

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for help. After you opt out, we may send one confirmation message confirming the opt-out has been processed, and then we will stop sending non-exempt SMS messages unless you opt in again.

If you ask us to stop contacting you through another reasonable method, we will process that request in a reasonable time and update our records.

9. How we disclose information

We may disclose information in the following limited situations:

• To service providers that help operate hosting, forms, databases, messaging, analytics, and support tools
• To communications providers, carriers, and platform vendors needed to send or receive calls and messages
• To the business account owner or authorized team members for that account
• To comply with law, legal process, carrier requirements, platform rules, or government requests
• To protect rights, safety, security, users, customers, and the integrity of our services
• In connection with a business transfer, merger, financing, reorganization, or sale of assets

We do not sell personal information. We do not share SMS opt-in consent or mobile numbers with third parties for their own marketing.

10. Data retention

We retain information for as long as needed to provide services, support accounts, maintain business records, document consent, resolve disputes, enforce agreements, comply with legal obligations, and improve the product.

Retention periods may vary based on the type of information, account status, legal requirements, carrier requirements, and operational needs.

11. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, authentication, provider security tools, backups, monitoring, and internal process controls.

No website, network, messaging service, or storage system can be guaranteed to be completely secure. You should use care when deciding what information to send through forms, text messages, or other communication channels.

12. Your choices and requests

You may contact us to request access, correction, deletion, or restriction of certain personal information. We may need to verify your identity or authority before fulfilling a request. Some information may be retained when needed for legal, security, accounting, consent, dispute, or operational reasons.

Depending on where you live, you may have additional privacy rights under state, federal, or international law. We will respond to applicable requests as required by law.

13. Children's privacy

GotBack.app is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.

14. Third-party websites and services

Our website or services may link to third-party websites, platforms, payment tools, communication providers, or customer systems. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website or services after an update means the updated policy applies going forward.

16. Contact

Questions about this Privacy Policy or privacy requests can be submitted through the contact or launch path on the GotBack.app website.

We do not publish a street address on this draft policy while the product is in active development.