Calls get missed
Owners are on jobs, driving, buying materials, or talking to customers. Good leads still hit voicemail.
Online · Phone · SMS
Helping your contractor business build trust with communication.
gotback.app gives contractors a managed website, a business phone/text line, and a follow-up system so calls, texts, appointments, and customer details do not fall through the cracks.
The problem
When communication slips, trust slips.
Texts get buried
Customer questions, schedule changes, photos, and approvals end up scattered across the owner's phone.
Online trust gets stale
Websites, service lists, hours, photos, and Google profiles drift away from what the business actually does.
What happens when your phone rings.
You're on a roof. The call never rings out.
A calm voice gathers the job details.
The appointment lands on your calendar.
The customer gets a text from your number.
One line in your morning text: "9 AM - Chen, drain repair."
You did nothing. Everything got done.
How it works
A phone-first front office, through the tools customers already use.
Customers can call, text, or start from your website. gotback.app answers, gathers the right details, routes the request, and helps move the next step forward. There is no app to download and no new dashboard for a busy owner to learn just to answer the phone better.
Website + Google setup
Look real before a customer ever calls.
A business phone system only works if the public presence behind it is current and trustworthy. gotback.app builds the website, deploys the required trust pages, sets up the contact paths, and helps clean up Google Business Profile details where access allows.
- Managed website with service-area copy and real work photos
- Privacy, terms, SMS terms, contact consent, and local-business structure
- Google Business Profile setup, correction, or support path
- Hours, services, service area, and phone/SMS answers kept consistent
Phone + SMS answering
An answering service and text lane that knows the business.
Customers call or text the business number. The system answers, gathers the right details, follows approved scripts, sends compliant texts, and routes anything sensitive or high-risk to the owner before it goes out.
Calls
Capture name, service need, location, urgency, and preferred appointment window.
Texts
Handle simple replies, intake, reminders, owner prompts, STOP/HELP, and follow-up.
Escalation
Send price, proposal, invoice, refund, and sensitive requests to owner approval.
After hours
Use the owner-approved emergency posture instead of letting voicemail decide.
Scheduling + business manager
Just tell us. We will do the calendar and admin digging.
Scheduling should not require an owner to hunt through Google Calendar while standing on a job. gotback.app helps capture appointment requests, confirms availability, sends reminders, organizes job details, and turns owner instructions into website, voice, SMS, and Google updates.
- Appointment requests, confirmations, and reminders
- Changes to hours, services, prices, service areas, and emergency rules
- Job notes, photos, proposal material, invoice material, and approval queues
- Simple owner requests that start on web, phone, or SMS
Owner request
Website
Voice
SMS
Google
Plans
Pick the amount of front-office help your business needs.
Exact beta pricing should stay behind intake for now. The public site should make the tier differences obvious, then route owners to the right recommendation after we know call volume, service area, and setup needs.
Basic
Foundation and lead capture.
Foundationpriced after intake
- Managed website and trust pages
- Business phone/text intake
- Missed-call and text follow-up
- Basic scheduling confirmations
Recommended
Essentials
Operations layer for owners who want less admin cleanup.
Best fitrecommended during setup
- Everything in Basic
- Google Business Profile support
- Proposal and invoice organization
- Two-way scheduling where enabled
Pro
Growth, reputation, and crew support.
Expandedcustom beta fit
- Everything in Essentials
- 2-5 phone/text users
- Weekly content and reputation support
- Team scheduling paths
Onboarding
Launches and wins in the first 7-10 days.
Most services hand you a login. gotback.app hands you launches, with a text update every day so you know where things stand.
You're in.
Ten minutes of setup, photos, services, hours, and plan direction are captured.
Your website launches.
The first site draft goes live on your own domain with one structured revision round.
Your phone goes live.
Your number can answer its first call before SMS carrier approval finishes.
Texting goes live.
Carrier-verified SMS turns on after campaign approval and STOP/HELP testing.
Google is fixed.
Hours, service area, contact paths, and customer-facing details are aligned.
A text update every day. You never wonder where things stand.